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Privacy Policy


WHO WE ARE

At Domains Plus, we are committed to maintaining the trust and confidence of visitors to our web site. In particular, Domains Plus does not sell, rent or trade email lists with other companies and businesses for marketing purposes. We comply with the GDPR (General Data Protection Regulation) and this Privacy Policy provides information explaining when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


PERSONAL DATA WE COLLECT

- Details of transactions you carry out through our site and of the fulfilment and administration of your orders.

- Email: whenever you contact us, either via our contact web form or directly by email, we require your email address to reply to you. We only require your email to reply to you, but existing customers contacting us will be asked for a few extra details as shown on our web form, such as your domain name, customer number and characters from your account (not login) password. This is for security purposes and allows us to address your issues more promptly. We do not collect, store or share your email address when contacting us with queries. We do not operate or use any Mailing Lists on this site or via any third-parties.

- Your name, postal/billing address, phone number, email address. These details are collected by our shopping cart system whenever you place an order with us. Orders include ordering or renewing a web hosting account, ordering or renewing optional extras, and adding an existing domain to our service. These details are required to process orders, register (order), renew and manage domain names by us. Please refer to the third party providers we use and share your details with below (Who we share your information with).

Our website allows you to create an online account. This is completely optional and is useful if you would like your shopping cart details saved to make checkout quicker and easier the next time you place an order or renewal with us. You can also view and save your order/payment invoice from your account. We do not operate or use any Affiliate Mailing Lists on this site or via any third-parties.


WHERE WE STORE YOUR PERSONAL DATA

- The personal data that we collect from you will be stored on our secure servers or within limited-access secure offline storage methods inside the European Economic Area ('EEA'). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

- Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


HOW WE PROTECT YOUR DATA

Domains Plus is committed to keeping your personal data safe and secure.

Our security measures include:

- encryption of data;
- regular cyber security assessments of all service providers who may handle your personal data;
- regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
- daily penetration testing of systems;
- security controls which protect the entire Domains Plus IT infrastructure from external attack and unauthorised access; and
- internal policies setting out our data security approach and training for employees.


HOW WE USE YOUR DATA

Domains Plus uses your personal data:

- to provide services to you;
- to manage any registered account(s) that you hold with us;
- for crime and fraud prevention, detection and related purposes;
- to enable Domains Plus to manage customer service interactions with you; and
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).


WHO WE SHARE YOUR INFORMATION WITH

- PayPal: whenever you place an order (payment) with us, your payment for credit and debit cards, PayPal eCheques and PayPal direct payments are shared with PayPal who process these payments on our behalf. We do not collect your payment details directly. PayPal's privacy policy can be seen here.

- OpenSRS (Tucows): OpenSRS is a wholesale domain name provider that we use to register, renew and manage domain names. When a domain name is registered, your name, address, phone number and email address details are shared with them so that their systems are able to register and maintain domains with valid Admin and Owner details. As part of this service you will be contacted by email by the OpenSRS system (showing our details) when registering a domain requesting you to give your consent and to 'opt-in' so that your details can be processed and that you can be contacted regarding your domain registration.

This includes sending important and essential details about your domain and registration, as well as renewal emails so that you can renew your domain name prior to (and just after) its expiry. The OpenSRS privacy policy details, including WHOIS Domain Privacy, and who may choose to contact you in association with your domain registration (i.e. ICANN, Nominet UK) can be found here.


WHEN WE MIGHT CONTACT YOU

- When we reply to any service queries you have emailed us about.
- Whenever there is an important issue related to your service with us, for example, if your website contains material not permitted under our service terms, or if your website is using excessive bandwidth adversely affecting the web server, if malware or similar is detected on your website, etc.
- Whenever any part of your service (hosting, domain name(s), optional extra(s)) are due for renewal. This will include email reminders and overdue renewal notification emails. We don't automatically take payment or renew any service (hosting and domains) you have with us, so renewal notifications are important to allow you to pay any renewal fees.


ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to view, amend, or delete the personal information that we hold, however please note that valid contact details are a requirement to maintain a domain name registration. Details can be found on our domain terms page. You can edit your registered domain details here.

If you have chosen to create an online account on our website, you can login and make any changes to your personal details there. You can also use our Support pages or email your request to our data protection officer from our contact us page.


LEGAL BASIS FOR PROCESSING CUSTOMER PERSONAL DATA

Domains Plus collects and uses customers' personal data because is it necessary for:

- the purposes of complying with our duties and exercising our rights under a contract for the provisioning of service to a customer; or
- selling and supplying services to our customers;
- protecting customers, employees and other individuals and maintaining their safety, health and welfare;
- improving existing products and services and developing new products and services;
- complying with our legal and regulatory obligations;
- preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
- handling customer contacts, queries, complaints or disputes;
- managing insurance claims by customers;
- protecting Domains Plus, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Domains Plus;
- effectively handling any legal claims or regulatory enforcement actions taken against Domains Plus; and
- fulfilling our duties to our customers and colleagues.


HOW LONG DO WE KEEP YOUR DATA FOR?

We only require the minimum amount of information from you to provide the services offered by us. We will look after this data securely for the duration of the service(s) with us. We will retain the payment transaction data for normal record keeping as required by HMRC and any other legal entities. The record keeping retention period specified by HMRC is at least 7 years. After this your details will be deleted from our system. These details will not be used for any other purpose. Whenever you contact us by email we will delete the email you have sent us as soon as we have replied to you. Please see the section ‘WHO WE SHARE YOUR INFORMATION WITH‘ in this Privacy Policy for the policies of third-parties we use.

This website does not use Google Analytics to collect or monitor use of this site.

We do not operate or use any Mailing Lists on this site.


COOKIES


WHAT ARE COOKIES?

Like most websites, domainsplus.co.uk uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to 'remember' when your computer or device accesses our website. Cookies are essential for the effective operation of our website and to help you shop with us online. This website uses cookies to tailor the products and services offered and advertised to you, but the cookies are not shared with anyone else for any reason, such as advertising or marketing by third parties.


INFORMATION COLLECTED

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. We do not use cookies to monitor your browsing or purchasing behaviour.


HOW ARE COOKIES MANAGED?

The cookies stored on your computer or other device when you access our website are created by:

- Our Shopping Cart system, the website software used to operate this website and are essential and necessary to enable you to a make purchases on our website


WHAT ARE COOKIES USED FOR?

The main purpose for which cookies are used are:

- This website only creates and uses cookies used by our shopping cart system. These cookies are essential and are used to allow orders and payments to be placed (via the shopping cart system). Without cookies, the shopping cart and affiliate systems will not work, so please ensure that cookies are allowed for this website. The cookies created by this website are only used to allow the shopping cart system to work, and are not used for any other purpose. None of our other pages on this website creates or uses cookies.


HOW DO I DISABLE COOKIES?

To disable cookies you can change your website browser settings to reject cookies. How you do this will depend on the browser you use. Details on how to disable cookies for the most popular browsers are shown below:

For Microsoft Internet Explorer:

1. Choose the menu 'tools' then 'Internet Options'
2. Click on the 'privacy' tab
3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings> Advanced
2. Under 'Privacy and security' click 'Content settings'.
3. Click 'Cookies'

For Apple's Safari:

1. Choose Preferences > Privacy
2. Click on 'Remove all Website Data'

For Mozilla Firefox:

1. Choose the menu 'tools' then 'Options'
2. Click on the icon 'privacy'
3. Find the menu 'cookie' and select the relevant options

For Opera 6.0 and above:

1. Choose the menu Files> 'Preferences'
2. Privacy


WHAT HAPPENS IF I DISABLE COOKIES?

If you only disable third party cookies, you will not be prevented from making purchases on our website. If you disable all cookies, you will be unable to complete a purchase on our website.



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